2025 Terms & Conditions of Trading for our Local, Artisan & Specialist Markets:

 

When booking a stall for any of our local or artisan markets you are agreeing to comply and adhere to our terms and conditions. 

These have been put in place to protect both our traders and customers and to ensure a safe, fair and enjoyable market for everyone involved.

The Artisan Market Company reserves the right to amend these if necessary.

 

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Insurance

All traders must have a minimum of £5 million public liability insurance to cover themselves and their stalls in the event of accident or injury. Any additional staff taken on by a stall holder must also be covered within their insurance.

Traders must be able to produce their insurance on request at the market if necessary (either electronically or physically) 

It is the traders responsibility to ensure all policies are up to date and renewed when necessary.

 

 

Bookings

All bookings are taken via the booking forms sent out by email to approved traders. To trade on our markets you must have completed the ‘apply to trade’ form via our website and have been accepted. 

Booking is only finalised upon payment.

 

Please note that invitations to trade on our markets are at the management’s discretion.

 

Any trader trading without permission from the management will incur a fine of £250.

 

Artisan Markets: All stall reservations must be paid for via bank transfer no later than 24 hours prior to the start of the market (unless otherwise stated). Any late payments may result in a pitch not being allocated.

 

Bangor Local Market: All stall reservations must be paid for via bank transfer no later than midday on the Thursday prior to the chosen Friday market (unless otherwise stated). Any late payments may result in a pitch not being allocated.

 

 

Pitch & Set Up

Pitches will be allocated prior to the market and set- up information will be emailed to traders ahead of the event.

For Artisan Markets a layout plan will be constructed and either sent out the day before the market or you will be informed on the day.

 

Traders may use their own gazebo, stall set up, food truck etc. or they may rent a gazebo from The Artisan Market Company.

 

Vans and vehicles are not permitted to remain on the market once you have unloaded. All vehicles (except vending food/drink trucks and trailers) must be off site well before the start of the market and parked in the recommended car parks or streets legally.

Access to the market for emergency services must be maintained at all times.

 

Traders must only use the space or gazebo designated to them by the management team unless otherwise agreed.

 

Traders must stay within the parameters of their allotted area (within reason) and not exceed the boundaries of their space.

 

Stallholders supplying their own infrastructure must ensure that it is fit for purpose and weighted appropriately. The Artisan Market Company is not liable for any damages caused by your own infrastructure.

 

Stall holders must ensure their stall is set up safely and correctly. It is essential that all walkways are free from obstruction or trip hazards and any stock/decoration hanging or stacked is secure.

 

Appearance and presentation is extremely important (particularly on the artisan market) and we expect all stalls to be set up to a high standard. All stalls on the artisan market must have bunting / some form of decoration along the top of their gazebo. If we are not satisfied with the overall appearance of your stall you may be asked to revise and revamp your set up before being invited back. We are happy to help and advise you if you feel you need some guidance in this area.

 

Traders must remove all rubbish and waste leaving their area clean and litter free at the end of the day.

 

 

Cancellations & Refunds

Artisan Market:  If you wish to cancel your booking you must do so via email or phone 7 days before the event in order to receive a refund minus a 20% admin fee. 

If you cancel within 7 days of the event we regret that we are unable to refund you.

 

Local Market:  If you wish to cancel your booking you must do so via email or phone 3 days before the booked market in order to receive a refund minus a 20% admin fee. 

If you cancel in less than 3 days prior to the event we regret that we are unable to refund you.

 

Extenuating circumstances will be considered at the management's discretion.

 

On the rare occasion that the management is forced to cancel the market due to extreme weather, dangerous conditions, national emergencies, pandemics or any other unavoidable event, we will endeavor to notify traders a minimum of 24 hrs prior to the market. In these circumstances traders will not be eligible for a refund, your money will be kept in credit to be used within 6 months of the cancelled market date.

 

Behaviour and professionalism

We expect all traders to conduct themselves professionally and respectfully to the public, fellow traders and the management team. Any aggressive, abusive or derogatory behaviour may result in trading being ceased with immediate effect and being banned from the market and future events.

 

 

Electricity

Where electricity is available:

Electricity will only be available to traders who have booked and paid for electricity in advance. 

Please note,there is a limited amount of connections so it will be allocated on a first come first serve basis when booking.

Silent generators are allowed but please inform us prior to the market so we can allocate your pitch accordingly. 

The Artisan Market Company has a 3200W generator available for hire on a first come first served basis, prior booking is essential.

 

Traders must be responsible for the safety and conformity of their own equipment and extension leads and ensure that they are PAT tested and covered by their own insurance policy. Traders must be able to produce these certificates on request. 

Extension leads must follow a safe route and be taped to the ground or encased in an anti trip mat on public walk ways and not cause any obstruction or trip hazard. 

Bangor Local Market 

There is currently no electricity available, traders must bring their own silent generators if necessary or hire one from The Artisan Market Company

 

 

Goods On Sale

The market management reserves the right to refuse the sale of goods that are not in accordance with our standards or are deemed inappropriate for our events.

 

Fur products are prohibited as are counterfeit goods, weapons and any illegal items or substances.

 

Alcohol

Alcohol may only be sold by traders who have declared the sale of alcohol when booking and have been granted permission by the management team.

We prefer that alcohol traders have a personal license though it is not compulsory.

All sales of alcohol must be made in accordance with Challenge 25 guidelines and traders must display a ‘Challenge 25’ sign on your stall.

 

Bangor

We are currently not permitted to sell alcohol on the Bangor Local Market.

Extra events, festivals and artisan markets in Bangor are an exception and may be permitted but traders must have their own TEN license to do so.

 

 

Food Sellers

All food sellers must have registered their food business with their local council.

You must have a food hygiene rating of 4 or above and display the certificate on your stall.

If you do not yet have a hygiene rating you must provide proof that it is in the application process and pending inspection.

Food sellers must have available hot water to wash their hands. A simple thermos flask is sufficient.

 

All food sales and food traders must comply with all the relevant standards and conditions of the council's environmental health regulations and Natasha’s law. 

See the full details of Natasha’s law for mobile sellers and street food vendors here - https://www.food.gov.uk/business-guidance/prepacked-for-direct-sale-ppds-allergen-labelling-changes-for-mobile-sellers-and-street-food-vendors

It is compulsory by law to display or provide all the relevant allergy information for your food.

Please refer to the ‘food.gov.uk’ website and download the ‘safer food, better business’ for the full information and guidelines.

All gas appliances must have up to date gas safety certification and be fitted with a cage surrounding them.

It is the traders responsibility to ensure all safety and hygiene regulation and standards are met and complied with.

 

 

Cosmetic Sellers

All cosmetic sellers must conform to trading standards regulations.

Each product must have a list of ingredients at point of sale and a product safety report (CPSR) for each line of products. products must be listed on the SCPN portal.

See full details of the requirements here:

https://www.ctpa.org.uk/uk-cosmetic-regulations-amendments

 

 

Candle, Wax melt and Diffuser Sellers

All candle, wax melt and diffuser sellers are required by law to list any allergens contained in the fragrances used and also supply the information of the manufacturer. See the full details of the requirements here:

https://www.hse.gov.uk/chemical-classification/legal/clp-regulation.htm

 

 

Charities

All charities collecting money on the market must have a street collection license when trading on the street. These are available from the local council, free of charge for all legitimate charities.

 

Packing Down

We request that all traders remain on the market and do not pack down their stall until the allotted time, unless otherwise agreed with one of the management team.

If food/drink sellers sell out, you must place a sold out note on your stall and may be permitted to packdown early provided it does not cause disruption to other traders or public and has been agreed by a member of management.

 

 

Promotion and social media

The Artisan Market Company utilises social media (among other mediums) to promote all markets via free and paid advertising.

We encourage all our traders to connect and engage with us on Facebook and Instagram, come and say hi, get involved in the discussions and be part of the family! 

By ‘liking’ and ‘sharing’ our posts you help the market to gain more publicity and exposure, in return attracting more visitors, increasing footfall and ultimately boosting your sales - it’s a win-win for everyone!

We also love to see your posts and kindly ask that you tag us in your own market posts and use the appropriate hashtags for the market you are on.

Artisan Market: 

@theartisanmarketcompany 

#theartisanmarketcompany 

Bangor Local Market: 

@bangorlocalmarket

#bangorlocalmarket

#theartisanmarketcompany

 

We will gladly return the favour and share your posts on our stories and pages helping to promote your business in the process.

 

 

Eco policy

Maintaining an eco-friendly approach to everything we do is an ethos close to our hearts. 

We aim to keep our markets a plastic free zone wherever possible and ask that all our traders remain mindful to our requests and keep their stalls plastic free wherever possible. So replace those plastic carrier bags, straws, cutlery, food trays and packaging whenever you can please! 

There are many more sustainable and biodegradable options that we urge you to use instead. Some eco alternatives for those items include bamboo, beeswax wraps, recycled card & paper, plant-based plastic, rice husk, wood, muslin, mushroom, seaweed and even edible cutlery!  ...The list goes on! 

 

 

Thank you for reading and adhering to our terms & conditions. 

We look forward to seeing you on the market!